White-Label Technical Support Services | Fully Branded IT Support
Offer seamless technical support under your brand with our white-label IT support services. Professional, fully branded, and tailored to your systems and tone.
Deliver professional support—under your brand.
Our white-label technical support service is designed for companies that want to provide top-tier customer service without the cost and complexity of building an internal team. With this solution, we act as your in-house support department — using your branding, systems, and tone of voice — so your customers feel they’re talking directly to your company.
Whether you’re launching a new product, scaling your SaaS business, or simply need help managing customer interactions, our expert team seamlessly integrates into your operations. We work behind the scenes, solving problems, answering technical questions, and keeping your customers happy — all while protecting and promoting your brand.
Key Features
We use your support tools (e.g., Zendesk, Intercom, Freshdesk), handle support queries under your company name, and follow your procedures. You provide us with product documentation and onboarding materials, and we take it from there — offering a white-glove experience to every customer.
We provide:
- Fully branded support (emails, chats, helpdesk profiles)
- Customized scripts that match your tone
- Access to your internal knowledgebase
- Customer interactions documented and logged
- Weekly or monthly performance reporting
- Transparent handovers and escalation paths
- Option for branded email addresses (e.g., support@yourcompany.com)
- Available for B2B, SaaS, hardware, software, and service-based businesses
Who this service is for?
01
International companies entering the UK/EU market
02
Startups needing brand-consistent customer care
03
SaaS platforms that want scalable, cost-efficient helpdesk solutions
Dedicated vs Shared Support Agents
We provide technical support to your customers with your brand identity
Scalable support, tailored to your business.
Not every business needs the same level of support coverage — that’s why we offer both dedicated and shared support agents. You can start small with a shared support pool and scale up to a fully dedicated team as your business grows.
A dedicated agent works exclusively for your company, learning your systems, products, and internal processes. A shared agent splits time across a few similar clients, offering reliable support at a more affordable rate.
Choose What Works for You:
Dedicated Agent:
- Acts as a full-time member of your team
- Aligned with your internal meetings, comms, and priorities
- Deeper product familiarity and brand immersion
- Ideal for businesses with steady or high support volume
Shared Agent:
- Cost-effective solution for lower support volumes
- Great for seasonal spikes or new businesses
- Agents work from a common script and training package
- Coverage available during UK hours or extended times
Both models come with full transparency, SLA monitoring, and access to detailed reporting.
Custom Reporting & Support Dashboards
Turn support data into actionable insights. Understanding your support performance is essential for growth. With our Custom Reporting & Dashboard Service, you’ll gain full visibility into how your support function is performing — with detailed insights on customer satisfaction, SLA adherence, and more.
We help you make informed decisions, spot trends early, and identify areas for improvement — all delivered in easy-to-read, real-time dashboards or weekly/monthly reports.
What You’ll Receive:
- Customized support KPIs based on your goals
- Daily, weekly, and monthly reports (Google Sheets, Power BI, Looker Studio)
- Visual dashboards showing ticket volume, response times, and resolution metrics
- CSAT/NPS tracking and summaries
- Recommendations to improve performance and reduce overhead
- Optional integration with existing reporting systems
GET IN TOUCH
Book a call and find out more about how we can help.